Selecting the right care for your family member can feel like a daunting task. Our professional care managers break everything down and make it easier. Knowing that you need help is the first step in this process; knowledge is the second.
We start by gathering needed information! The best way to do this is with a phone call. We want to learn as much as we can about your situation in order to provide you with right information. The next step is a visit with our nursing director and our staffing director. They are available to come to your home or care facility. Our goal is to provide as much information as you need to be able to make an informed choice. We understand that people's circumstances are unique and if we are unable to meet your needs, we'll assist you in finding the proper help.
We understand that not everyone who should be involved in the care decisions is able to come to these meetings. We are happy to reach out to any family members or have them participate by speakerphone or even by video conference if it helps them feel comfortable with the decisions that are being made.
One of the first things our professional care managers will explore is if skilled care or non-medical care services are appropriate. We will carefully evaluate the needs that the family and patient have as well as preferences and resources available. We will then provide you a list of our recommendations. This list includes the level of care we recommend and probable staff that we would provide based on your needs and preferences. Finding the best fit with our care staff is so important to the process to ensure everyone is comfortable. Prior to any paid services being provided, you'll receive a firm quote surrounding any costs so that there are no surprises in the process.
If you do choose HopeBridge Home Health, a care manager will create a detailed plan of care for your loved one. They will help you personalize a plan of care and then appoint a care team that fits your needs. At that point we will schedule your care team's shifts and times, whether it be a few hours a day to 24-hour care. You may cancel a shift at any point, but we do require four hour notice prior to the beginning of a shift.
HopeBridge has care managers available 24 hours a day, seven days a week. In many cases we can have qualified, professional staff placed within your home within eight hours of a phone call in urgent circumstances.
Please feel free to contact us to discuss your situation, to get more information, and to fully understand the options that are available.